Refund policy

Returns & Refunds

We want you to be happy with your Curaloe order. If something isn't right, here's how returns and refunds work.

1. You have 30 days

You can ask to return an item within 30 days of delivery. After 30 days we are unfortunately unable to offer a refund or exchange, unless the item is faulty (see section 4).

2. What can be returned

To be eligible for a return, the item must be:

• unopened and unused, with any seal intact;
• in the same condition you received it; and
• in its original packaging.

Please include your order number or proof of purchase with every return.

3. What can't be returned (unless it is faulty)

For hygiene and safety reasons, we can't accept returns of:

• Opened or used personal-care and skincare products — for example gels, creams, lotions, cleansers, soaps, masks and sun cream — once the seal has been broken or the product has been used.
• Opened food and supplement products — for example aloe vera juice or capsules — once the bottle has been opened or the seal broken. These products are made to be consumed and can't be resold once opened.
• Gift cards.

This doesn't affect your rights if a product arrives damaged, is faulty, or isn't what you ordered — see section 4.

4. Damaged, faulty or incorrect items

If your order arrives damaged, a product is faulty, or you received the wrong item, please contact us as soon as possible and include:

• your order number;
• a short description of the problem; and
• photos of the item and of the parcel/packaging.

We'll arrange a replacement or refund. You won't be charged for returning a damaged, faulty or incorrect item.

5. How to start a return

1. Email us at info@curaloe.co.za with your order number and the item(s) you'd like to return. Please contact us first — don't post items back without hearing from us.
2. We'll reply with the return address and instructions.
3. Pack the item securely in its original packaging and include your order number.

Return shipping costs: for change-of-mind returns of unopened items, return shipping is paid by the customer. Items that are damaged, faulty or incorrect are always returned at our cost.

6. Refunds

Once we receive and inspect your return, we'll email you to confirm whether the refund is approved.

If it's approved, we'll refund the original payment method within 5 business days. Your bank or card provider may need a few extra days to show the refund on your statement.

7. Refund not showing yet?

1. Check your bank account or card statement again.
2. Contact your card company or bank — refunds can take a little time to post.
3. If you've done this and still don't see it, email info@curaloe.co.za and we'll look into it.

8. Exchanges

If you'd like to swap an unopened item for a different one, contact us within 30 days of delivery and we'll help. If a product is damaged or faulty, we'll replace it with the same item.

9. Sale and discounted items

Sale and discounted items can be returned on the same terms as full-price items, and are refunded at the price you paid.

10. Gifts

If an item was marked as a gift and shipped straight to you, you'll receive store credit for the value of the return. If it wasn't marked as a gift, or the person who bought it had it shipped to themselves first, the refund goes to the person who placed the order, and they'll be notified of the return.

Questions?

Email info@curaloe.co.za — we're happy to help.